Need a hand with HAUL? Email us — a real person will help.
Contact us
For anything app-related — sign-in trouble, your program, billing, or bugs — email support@haul.fit. For everything else, hello@haul.fit.
Common questions
How do I get a program?
When you first open HAUL, your coach asks a few questions about your goals, experience, schedule, and equipment, then drafts a full training program for you. You can tweak it, regenerate it, or build your own from scratch.
How does the weekly review work?
At the end of each cycle, your coach reads your logged workouts, finds what's progressing and what's stuck, and updates your routine for the next cycle. Every change is shown clearly, and you can revert any of it.
How do I create or switch programs?
On the Train tab, the program card has two buttons: Switch to pick or delete an existing program, and New to create one — either let your coach build it or start your own.
Sign-in or account issues
HAUL signs you in with Google or Apple. If you can't sign in, make sure you're using the same provider you signed up with, then email support@haul.fit and we'll sort it out.
Delete my account
You can delete your account and all data any time — see Account & data deletion.
Still stuck?
Email support@haul.fit with your account email and a short description (a screenshot helps). We'll get back to you.